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Frequently Asked Questions

How do I make an appointment?

Call the office at 315-255-0947. For acute (sick) visits, we make every effort to see sick or urgent visits the same day, or the following day, depending upon the nature of the problem. 

Physical exams, well child visits, and routine follow up visits can be made as far as a year in advance.

 

What do I do if my child (or I) am sick?

During routine office hours, call the office. Depending on the nature of the illness, often our nurse may be able to help provide advice over the phone. However, we are always more than happy to have your doctor see you in the office, and will make every effort to do so that same day. 

Children in particular should always be seen if they have high fever, or fever lasting beyond two days; significant cough, wheezing, or trouble breathing; or concerns regarding dehydration. And always remember that infants under 2 months of age with temperature at or above 100.4 degrees need immediate evaluation by a physician.

 

What do I do if I have a question and the office is closed?

If you feel that your medical concern cannot wait until the office reopens, call the main office number at 315-255-0947. You will be connected to our answering service, who will page the physician on call. If you do not receive a call back within 20 minutes, please call again!

We ask that you do not call the on call physician for routine refills, non-urgent questions regarding chronic conditions, or for non medical questions.

Please note that we share call with a family practice group in Elbridge, including Drs. Allyn, Kroeger, Wike, and Soderberg.

 

How do I communicate with my doctor in between office visits?

If you call with questions for your doctor, our receptionist will send a message to the doctor’s nurse, who will then get back to you within 24 hours. The nurse often is able to make recommendations, and this advice is always reviewed by your doctor. Depending upon the nature of the question, you may hear directly from your doctor as well. 

 

What if I need a refill?

Please call us one week prior to running out of your medication. Please provide the name of the medication, dose, and whether you would prefer a 30, 60, or 90 day supply.

 

What if I need a referral to a specialist?

Your primary care doctor will usually need to see you first, in order to evaluate the nature of the problem, initiate workup and treatment, and if necessary make a referral to a specialist. We pride ourselves on communication with your specialists, and will forward all relevant information to help coordinate care. 

If you have already been seeing a specialist, and need a referral or authorization for your next appointment, please inform our office staff.

 

Do you communicate with patients via e-mail?

Not at this time. Our electronic medical records are highly secure. At this point in time, we do not feel that routine e-mailing of information, or communication via e-mail, is secure enough to protect your medical information.